Video Library and Retrieval

Last updated 25 days ago

The Video Library is where all your camera footage lives — clips your drivers recorded and clips you've pulled from a camera after the fact. When you need footage that isn't already there, video retrieval requests it straight from the device for a specific camera and time.

Video Library

The Video Library is the single place all your camera footage collects, so you're not hunting across individual devices. It holds two kinds of clips:

  • Driver Recorded — footage a driver saved from the cab by pressing the panic button.

  • Retrieval — footage you pulled from a camera after the fact using Retrieve video (see below).

Each clip carries a status that tells you whether it's ready: Available to watch, Processing while the camera delivers it, or Failed if the pull didn't complete.

How to access

  1. In the Fleet Portal, open the Video Library tab from the sidebar menu.

Video Retrieval

When the footage you need isn't already in your Video Library, video retrieval requests it directly from the camera — you pick a camera, a moment in time, and Route One Go pulls that clip off the device and saves it to your library.

Requesting a clip

  1. On the Video Library page, click on the Retrieve Video button

  1. Choose the camera. Each camera is marked Online or Offline — if it's offline, you can still request the clip; it stays pending and completes once the camera is back online.

  2. Choose the feeds — road, driver, or both.

  3. Pick the date and time.

  4. Choose the quality — High or Low.

  5. Click Retrieve video.

How to access

  1. To open the video detail page and view a saved clip, select a video from the list and click it.

The video details page

Opening a clip gives you the footage, its details, and controls to manage or assign it.

Footage. A single feed with a Road / Driver toggle. The playback bar runs left to right: play/pause, elapsed and total time, a full-width scrubber you can click anywhere to seek, then volume, playback speed, fullscreen, and Download.

Details. The clip's source (Driver Recorded or Retrieval), duration, quality (High or Low), date and time, and location.